Terms and Conditions

Removal Van Ealing Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Ealing provides removal, delivery, and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company, or organisation booking services with Removal Van Ealing.

We, Us, Our means Removal Van Ealing, which provides removal and associated services in Ealing and surrounding areas.

Services means any removal, moving, transport, packing, storage, delivery, or associated work carried out by Us for the Client.

Goods means the items of property and belongings that We are contracted to move, transport, store, or handle.

Premises means the collection address, delivery address, or any other property where Services are provided or Goods are handled.

2. Scope of Services

We provide domestic and commercial removals, man and van services, loading and unloading, internal moves, and related services within our operating area, which is primarily based in and around Ealing. The exact services to be provided will be confirmed in your booking confirmation.

We reserve the right to decline any booking that falls outside our normal operating area or service capabilities, or where we consider the work unsafe, unlawful, or unsuitable for our equipment or personnel.

3. Booking Process

3.1 Enquiries and quotations

Clients may request a quotation by providing accurate information about the addresses, access conditions, size and type of Goods, timing requirements, and any special instructions. Quotations are based on the information supplied and are not binding if that information is incomplete or inaccurate.

3.2 Acceptance of quotation

A booking is only confirmed when we have accepted your request, allocated resources, and you have accepted our quotation and these Terms and Conditions. Verbal or written acceptance will be treated as confirmation that you wish to proceed.

3.3 Changes to booking

If you need to amend dates, times, addresses, or the scope of work, you must inform us as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges. We are not obliged to accommodate changes, but we will use reasonable efforts to do so.

3.4 Access and suitability

It is the Client’s responsibility to ensure that there is safe and suitable access for our vehicles and staff at all Premises involved in the move. This includes arranging any necessary parking permissions or permits, and confirming that stairways, lifts, doorways, and corridors are adequate for the movement of Goods.

4. Parking, Access and Permits

The Client is responsible for arranging any parking permits or permissions required for our vehicles at the collection and delivery locations. Any fines, penalties, or additional costs arising from inadequate parking arrangements or restrictions may be added to the Client’s bill.

You must inform us in advance of any limitations affecting access, including low bridges, height restrictions, controlled parking zones, limited waiting areas, or restricted loading times. Failure to do so may result in delays or additional charges.

5. Pricing and Payment Terms

5.1 Pricing

Prices may be quoted as fixed fees for specified work or as hourly rates, with or without minimum charges. Our quotation will set out the basis of charging for your particular booking and any anticipated additional costs such as congestion, tolls, or extended travel.

5.2 Deposits

We may require a deposit to secure a booking. Any deposit amount and due date will be stated at the time of booking. Failure to pay a required deposit may result in cancellation of the booking.

5.3 Payment methods

We accept payment by the methods specified at the time of booking. Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the Services on the same day.

5.4 Late or non-payment

If payment is not made when due, we reserve the right to charge reasonable administration fees and, where applicable, interest on overdue amounts. We may also withhold delivery of Goods or cease providing Services until full payment has been received.

6. Cancellations and Postponements

6.1 Client cancellations

If you wish to cancel or postpone your booking, you must notify us as soon as possible. Any cancellation or postponement may be subject to charges, which reflect the time and resources already committed to your booking.

6.2 Cancellation charges

We reserve the right to apply the following guidelines, which may be varied for specific bookings as notified in advance.

Where more than 7 days notice prior to the agreed start time is given, cancellation is generally without charge, subject to any non-refundable costs already incurred.

Where less than 7 days but more than 48 hours notice is given, we may charge a reasonable proportion of the quoted price.

Where less than 48 hours notice is given, we reserve the right to charge up to 100 percent of the quoted price.

6.3 Our cancellations

We will use reasonable efforts to honour confirmed bookings. However, we may cancel or postpone Services due to factors beyond our control, including but not limited to extreme weather, vehicle breakdown, staff illness, unsafe conditions, or other events of force majeure. In such cases, our liability will be limited to refunding any pre-paid amounts for Services not carried out or rescheduling by agreement.

7. Client Responsibilities

The Client is responsible for the following obligations.

Ensuring that all Goods are properly packed, secured, and labelled unless packing services have been agreed as part of the booking.

Removing and disconnecting appliances, fixtures, and fittings before the Services commence, unless otherwise agreed.

Ensuring that no prohibited, illegal, or hazardous items are included in the Goods.

Being present or appointing an authorised representative at the Premises at the agreed times to provide instructions, confirm inventories where applicable, and sign any delivery or completion documents.

8. Goods We Do Not Carry

We will not knowingly carry or handle the following items.

Explosives, flammable or hazardous substances, including gas cylinders, petrol, diesel, fireworks, or chemicals.

Illegal items, stolen goods, or items that violate any law or regulation.

Perishable goods that may spoil or attract pests.

Animals, live plants in certain conditions, or other living organisms.

Valuable items such as jewellery, cash, important documents, or high-value works of art, unless agreed in writing and adequately insured.

If such items are included without our knowledge, they will be moved at the Client’s sole risk, and we accept no liability for loss, damage, or consequences relating to them.

9. Waste and Disposal Regulations

We comply with applicable waste and environmental regulations. We are not a general waste removal contractor, and we will only remove items classed as waste or rubbish if this has been expressly agreed in advance as part of the Service.

You must not request us to dispose of hazardous, clinical, or controlled waste materials. Any disposal service that we do provide will be carried out in line with relevant requirements for the lawful transport and disposal of waste. Additional charges may apply for waste transfer, recycling, or disposal fees.

Where we are asked to remove unwanted items, you confirm that you have the right to dispose of those items and that they are free from harmful substances. We may refuse to take items that we reasonably believe are hazardous, illegal, or unsuitable for normal disposal channels.

10. Liability for Loss or Damage

10.1 Our duty of care

We will exercise reasonable care and skill in handling, packing, transporting, and delivering your Goods. However, our liability is limited as set out in this section.

10.2 Exclusions

We will not be liable for loss or damage arising from the following causes.

Inadequate or improper packing by the Client, or where packing was not carried out by us or under our control.

Normal wear and tear, scratching, denting, or deterioration due to the nature or fragility of the Goods.

Pre-existing defects, weaknesses, or inherent vice in the Goods.

Acts or omissions of the Client or third parties.

Loss or damage from war, terrorism, natural disasters, extreme weather, or other events beyond our reasonable control.

10.3 Limited liability

Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence, or otherwise, is limited to a reasonable amount having regard to the value of the Goods and the fees paid for the Services. We may offer or recommend additional insurance cover, which is subject to separate terms.

10.4 Indirect or consequential loss

We are not liable for any indirect, special, or consequential loss, including loss of profit, business interruption, or emotional distress, however caused.

11. Claims and Complaints

Any visible damage or issues should be reported to us as soon as possible, preferably at the time of delivery or completion of the Service. You should provide a clear description of the issue and, where applicable, photographic evidence.

All claims for loss or damage must be made in writing within a reasonable time from the date of the Service, and in any event no later than 7 days after completion, unless otherwise required by law. Failure to notify us within this period may affect our ability to investigate and may limit any compensation that might otherwise have been payable.

12. Insurance

We may hold insurance relevant to our activities, subject to policy terms and conditions. This does not replace the Client’s own responsibility to insure Goods for their full replacement value. We recommend that Clients ensure their home, contents, or business insurance policies are adequate to cover Goods in transit and during handling.

13. Delays and Waiting Time

While we aim to attend at the agreed times, timings are estimates and not guaranteed. We are not liable for delays caused by traffic, road closures, weather, accidents, or other conditions beyond our control.

If delays or waiting time occur due to factors under the Client’s control, such as lack of access, incomplete packing, or unavailability of keys, we may charge for additional waiting time at our standard hourly rates.

14. Health and Safety

We reserve the right to refuse to move any item or perform any task that we consider unsafe or likely to cause injury, damage, or breach of regulations. Clients must ensure that Premises are safe and reasonably clear of hazards, and that our staff have safe access to carry out the work.

15. Subcontracting

We may use vetted subcontractors or associated companies to carry out part or all of the Services. These Terms and Conditions will still apply, and we will remain responsible for the proper performance of the contract as a whole.

16. Data Protection and Privacy

We will collect and use personal information about Clients as necessary to provide Services, process payments, and manage bookings. We will handle such information in a secure manner and only share it where required for service delivery, legal compliance, or legitimate business purposes.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and Removal Van Ealing in relation to the Services, and supersede any prior discussions, understandings, or agreements. Any variation must be agreed in writing by an authorised representative of Removal Van Ealing.